Privacy Policy

Data collection

We collect information you voluntarily provide when contacting us, requesting information, placing an order, or using our services. This may include your name, email address, phone number, delivery details, and any information you choose to share with us.

We use this information to communicate with you, process requests and orders, provide customer support, and improve our services and website experience.

Orders and customer information

When you place an order, we may collect information necessary to fulfill and deliver your floral arrangements, including recipient details, delivery addresses, and order preferences.

At this time, payments are not processed directly through our website. However, as our services evolve, we may introduce online payment functionality in the future. If this occurs, additional payment-related information may be collected and processed through secure third-party payment providers.

Cookies and similar technologies

We may use cookies and similar technologies to maintain sessions, remember preferences, improve website functionality, and analyse how our services are used.

You can control or disable cookies through your browser settings, although some features of the website may not function properly as a result.

Third-party services

We may work with trusted third-party service providers to help operate our website, deliver services, manage communications, analyse website usage, or process future online transactions.

These providers are only given access to information necessary to perform their services and are expected to maintain appropriate confidentiality and data protection standards.

Security

We take reasonable measures to protect your information against unauthorised access, loss, misuse, or alteration.

While we strive to use commercially acceptable means to protect personal information, no method of transmission over the internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security.

Sharing and disclosure

We do not sell your personal information.

We may share information with service providers who assist in operating our business, fulfilling orders, or supporting our website. We may also disclose information when required by applicable laws, regulations, legal processes, or governmental requests.

Your rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to access, update, correct, delete, or restrict the processing of your data.

You may also have the right to object to certain uses of your information or request data portability where applicable.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements.

Any updates will be posted on this page along with the revised effective date. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.

Questions and contact information

If you have any questions, concerns, or requests regarding this Privacy Policy, how we handle personal information, or any of our privacy practices, please contact us through our Contact page. We will do our best to respond promptly and address any concerns you may have.